We make every attempt to ensure you are satisfied with your experience at Nine Salon and Spa. In the event you are not completely satisfied, please let us know at the time of you service or within 48 hours after your service has been performed.

All services are NON REFUNDABLE.
However, we will be more than happy to schedule a corrective service free of charge, if we determine it needed.

The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement. A redo must be validated by management, You have 48 hours to contact the salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 7 days pasty the initial service date.

NO EXCEPTIONS!
Please keep in mind , using box color or going from Darker to lighter tone may result in m ore than one service to achieve your desired result.

RIGHT TO REFUSE SERVICE
Nine salon and Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior of our team members.

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.

We understand that unforeseen circumstances happen and you may need to cancel an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation no less than 24 hours prior to the reservation.

This allows us ample time to fill the reservation should you need to cancel/reschedule your service. Appointments that are canceled or amended less than 24 hours prior to the start of your service will result in a charge of 100% of the cost of services you are reserved for. The fee will be charged to the credit card we have in file that was used to secure your reservation.

NO SHOW
In order to respect the time of the designers. If an appointment is a no show you will be subject to a no show fee. No show reservations will be charged 100% of the total due of the services.

LATE
Please be courteous to your Designer and the Salons other guests.
If you are more than 15 minutes late for your reservation we may have to reschedule your appointment and assess a fee for 100% of the cost of services that you were scheduled for.

Nine Salon and Spa accepts Visa, Master Card, American Express , Discover and in-state personal checks with Valid DL.

Your reservation may be reserved by following the steps in our online booking ability. Simply follow the prompts.

Your request IS NOT APPROVED until you receive confirmation via email or text from Nine Salon and Spa.

• Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
  
• Copies of Gift certificates are not acceptable
  
• Please call concerning lost gift certificates
  
• All gift certificates are non-refundable
  
• Gift certificates are not redeemable for cash or tips.
  
• Gift certificates are valid at Nine Salon and Spa for all product purchases and services rendered

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.